Online banking is a secure and convenient service to manage money, 24 hours a day. Online banking offers you to carry out all kinds of banking activities online including checking balance, viewing statements, transferring money between accounts and paying bills. A former UK-based bank, Alliance and Leicester also provides online banking service to its customers at www.alliance-leicestercommercialbank.co.uk. Alliance and Leicester is founded in 1852. In the UK, it is one of the 100 largest companies having 5.5 million customers and currently it is the seventh largest bank in the UK.
Alliance & Leicester became a bank in 1997 through a merger of the Alliance Building Society and the Leicester Building Society when it was floated on the London Stock Exchange. In the United Kingdom, the main focus of the bank is to concentrate on mortgages, retail savings, current accounts and personal loans. In partnership with MBNA, they offer credit cards and credit facilities. It provides general insurance, life assurance, unit trusts, personal current accounts and credit cards, asset financing and commercial lending.
Features of internet banking:
It is the simple way for you to manage your account,
- Pay bills and transfer money.
- Manage your standing orders and direct debits.
- Make requests for overdraft increases and card PIN reminders.
- View, print and download statements (up to almost nine months of transactions).
- Choose for your customer ID to be remembered at log in.
- Check and update your personal details including your name, address and e-mail.
Alliance and Leicester online banking:
If you already registered customer for Internet banking with Alliance and Leicester, your new savings account will automatically be added by them to your list of accounts and so you can start saving straight away. You will automatically be registered for Internet banking with your new savings account if you are a new customer or you are not already registered for Internet banking with Alliance & Leicester.
When you open your account at Alliance and Leicester, you will receive a welcome letter which will contain your account number and instructions on how to use it. You will receive 2 further letters after receiving your welcome letter which will contain internet banking security details and information on how to use our Internet banking service. You can register for Internet banking after getting these details. You will also receive online saver account numbers and sort codes via email and so you can start saving straight away.
When you first time use online banking service with Alliance and Leicester, you will be asked to change your PIN.
As soon as your new account has been opened, you can make your first payment usually within 3-5 days of your application being accepted.
Telephone banking (DirectSaver only):
You can also use the internet banking security details for telephone banking services.
For telephone banking services, simply call 0844 800 9000 and press “2” for Savings and then enter your customer ID and PIN. (Calls could cost up to 10 pence plus up to 6 pence per minute depending on your BT call plan. Mobile and other providers’ charges may vary).
With telephone banking, you will also be asked to change your PIN the first time you use it.
Paying in and taking money out using Internet banking:
- Log into internet banking and either
- Click on Payments/Transfer from the left hand menu Or
- Use the “Quick transfer” box at the bottom of your screen (one-off payments only)
- Then follow the on screen instructions.
Paying in and taking money out using telephone banking (DirectSaver only):
You will need to follow these simple steps to shift money using your connected current account to your DirectSaver using telephone banking:
- Call at 0844 800 9000 (Calls could cost up to 10 pence plus up to 6 pence per minute depending on your BT call plan. Mobile and other providers’ charges may vary)
- Press ‘2’ for Savings
- Enter your Customer ID and 5 digit Customer PIN
- Select your account
- Press 2 to transfer funds
- Select the option to move money into or out of your savings account
- Then follow the instructions.
Paying in from an account with another financial institution:
To transfer money into your savings account, you can ask your bank. The money will be sent by either Faster Payments / BACS (this might be referred to as a bill payment or funds transfer when using telephone or Internet banking) or by CHAPS payment. Generally, there is a charge for CHAPS payments.
To pay with this option, your bank will require your sort code and account number.
For immediate transfers, the Faster Payments scheme limit is £10,000 and one off transfers that are set for a future date. For standing orders, the limit is £100,000. Standing orders move money to another account on a regular basis. Your money will continue to be moved using the BACS (Bankers’ Automated Clearing Services) scheme if your bank is not part of the Faster Payments scheme and will be available for you to use 3 – 4 working days later.
People having both a joint account and a personnel account can use both account but only the first named person on the account is automatically registered for Alliance & Leicester Internet banking. For Internet banking, the joint account holder should register by visiting alliance-leicester.co.uk and clicking on ‘register’. They will require following the simple instructions and entering their savings account number, along with any other accounts they wish to register for the service.
Also, an account holder can arrange a regular payment into the account. An account holder can set up a regular standing order online using Internet banking or over the telephone by speaking to one of their advisors if you have a DirectSaver. By contacting your bank, you can also set up a regular transfer from another bank account.
How long will it take for payments to be received into your account?
It will take one working day to clear if the money is transferred from an Alliance and Leicester account. Direct transfers from accounts held with other financial institutions can take up to 4 working days to clear.
Customer services:
For customer services, you can contact on 0844 800 1144 (Calls could cost up to 10 pence plus up to 6 pence per minute depending on your BT call plan. Mobile and other providers’ charges may vary). This number is available between 9.00am and 5.00pm Monday to Saturday and between 8.00am and 10.00pm on Sunday.
do not bank with this bank. A&L took me 3 months to access my account online! n d branch never returned my calls. they just do not care about their customers – please go elsewhere. very poor customer service!!
agree micheal …. worst bank I’ve ever dealt with. my story is too long to go into but i think about it again, my mind is gone!!