Comments on: Xbox customer support – xbox customer care number

By: janet

janet — Sat, 08 Jan 2011 02:14:56 +0000

I have a problem where i had to delete my account because of a charge on my credit card thru xbox live. they took it down and reactivated it. but i had to reset my windows live id. XBOX walked me thru it, i was advised i would get an email with a new code, 1 week nothing, I called again they walked me thru it. they said there is no way of them getting in touch with them, or I only thru the site. I may never get it. what do i do, How do I create a new windows live ID, and do I need to get another xbox live card please help thanks

By: FatherBob7996

FatherBob7996 — Wed, 13 Oct 2010 15:57:53 +0000

Angry Charlie,

Contact Microsoft directly at wehelp@microsoft.com. I had a similar issue, and was able to get it corrected with the help of Microsoft support. I hope it helps.

By: Angry Charlie

Angry Charlie — Mon, 11 Oct 2010 20:03:57 +0000

I had red rings and a hardware failure on my xbox. I had to pay 120 dollars to get it back on warranty. They fixed that issue, but a week later the disc reader wasn’t working, so I had to send it in again. I get it back and they claim tampering. So now I have a dispute order in because I’m accused of tampering after they screwed up twice and wasted my 120 dollars. They said if there’s internal tampering, I can’t be helped, but external allows me to pay 120 dollars… again. But now I’m being told that although it is flagged as external, for some reason I’m still ineligible for repair. Is there any way for me to fight this since I am being messed with by xbox? I wasted money to get into a warranty that didn’t helped and may now be in void. I don’t want to have to buy a new console outright, again.

By: Recon

Recon — Sat, 02 Oct 2010 02:49:59 +0000

i got some problems recovering my gamertag i made it with a Gmail account vut at the time i want to recover i in another console it says that my account its invalid what can i do?

By: FatherBob7996

FatherBob7996 — Wed, 29 Sep 2010 16:14:32 +0000

I had an issue with my 360 two years ago. I sent it for service, and they gave me a refurb in exchange. Now I’m getting the 3 red lights on this unit. I sent it back to service, and they tell me that I’ve tampered with the unit. They state they found external tampering which cancels my warranty. I told them that any issues had to be from either the previous owner, or tech support. All I’ve done was remove the hard drive and face plate. Of course, they won’t do anything to help. After spending 2 days, and countless supervisors I could barely understand, I have to pay 120 for repair. I asked if there was any internal tampering. At first I was told that once they found the external issues, they didn’t bother to open up the unit. After making my way through a couple of service clerks, I’m told that no internal tampering was found, and that is why I can be offered a new warranty for 1 year at $120. Then they can complete the repairs I need. If internal tampering was found, they couldn’t make me this offer. So I’m left thinking that the unit was too tampered to cover under warranty, but not enough to extort $120.

By: Xbox Support

Xbox Support — Tue, 27 Apr 2010 16:27:14 +0000

Hi Greg Gangi,

I’m from Xbox Customer Support, Just read your question about Family Settings and being unable to use your MS points since you’re using a Child Profile.

First, Family Settings is only appliable if you have created a Child Profile, birthdate entered is less than 18 years old upon creating the account and for security purposes, the Country and Birthdate of the Account cannot be altered (Same goes to other Online Gaming Accounts).

The only way is to set the MS points Settings but you need to sign-in using the Parental WLID (Windows Live ID (email address)) under Family Settings. If you’re having an issue in accesing it because you forgot your password, we have a different dept which handles any WLID issues.

Intructions on how to Reset WLID password:
Go to this website “login.live.com”
Click on “forgot your password”
enter your email address and the verification code required
then you should have the option to send password reset email – click on that
then click on “Send Message” and that’s it.
A password reset email will be sent to your email address automatically, then click on the first link provided then you will have the option to enter a new password, that should do it.
then use the new password to sign in to Family Settings.

**NOTE:
-This method only applies if you’re using a third party email addresses such as yahoo, gmail, etc.
-*If you’re using any MS emails like Hotmail, MSN, Live, Zune OR you have used an ISP email like comcast, verizon, sbcglobal, charter, etc. please go to this website –

https://windowslivehelp.com/PasswordReset.aspx

Please follow the online screen instructions especially the Validation Page for you to prove that you are the account owner – after submitting, you will receive a reply within 24 hours from our Windows Live Support Team, if you’re still having an issue resetting the password, please feel free to reply to the email that was sent as an email support person will send you a reply.

Thanks,

By: Buck Hobbie

Buck Hobbie — Thu, 11 Mar 2010 11:34:01 +0000

Your blog is awesome! I found it on Yahoo searching for a repair guide for my broken xbox hdd and couldn’t resist reading it. You have some good tips here. Thanks for posting!

By: Greg Gangi

Greg Gangi — Mon, 28 Dec 2009 02:46:52 +0000

I’m having a major problem with this system. Its very frustrating, and your customer support websites are worthless. I put family settings on my sons xbox live account (not knowing what it was) and we did all the steps but now I want to remove the family settings but i forgot my password. And it wont let him use his micro soft points. So please give me feedback on how to help me.

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