Npower is one of the UK’s biggest energy, electricity and natural gas supplier company. Npower offers best customer service to their customers. You can ask any question about Npower service such as, your account, view bills payment, budget, scheme, meter readings, technical problems, general account queries and others. If you want to know about your personal details and electricity billing information, then you can contact Npower customer service anytime. The Npower customer service details and their contact number provided at www.Npower.com are mentioned below.
About Npower:
Npower was founded in 2000 and its headquarters are situated in Swindon, England UK. Npower provides electricity and supplies gas services to around 6.8 million customers across the UK.
Npower customer service:
Npower provides first rate customer service, they serve their customers with helpline for electricity, gas and other related offers while offering online purchase of Npower energy. You can use Npower customer service to get details of your account, budget scheme, bills, meter readings, and also for general account queries.
Below is given different types of NPower Customer Services for their customers.
1. Send a Meter Reading:
The Npower customer service offers meter reading option, where customers have to enter their current meter reading for one or both fuels such as electricity and gas.
2. View Your Account Online:
Npower provides online facility of view and pay your electricity and gas bills whenever you need. Please sign in for Npower bill payment service. You can login and sign up for online bill payment service at https://www.npower.com/At_home/Forms2/MyNpower/Register.aspx
3. Set up a Direct Debit:
If you pay by monthly Direct Debit without a break for 12 months, then you will receive a discount off on your energy bill. You can know about your account details here. Please enter all your details to set up direct debit.
4. Pay your Bill Online:
Npower customer services offer you a free online service and direct access to your electricity bills. Please sign up your account here.
5. Change your Payment amount:
Just simply fill up all the required details and change your payment amount very easily.
Npower Customer service Contact numbers:
The Npower customer service is available 24 hours in 7 days.
Monthly Direct Debit:
Pay by Monthly Direct Debit (a regular amount directly from your bank account): 0845 070 4851.
Receipt of Bill:
Receipt of Bill (you pay by cash or cheque when you get your bill each quarter): 0845 070 4850.
Quarterly Direct Debit:
Pay by Quarterly Direct Debit (a variable amount directly from your bank account when you get your bill each quarter): 0845 070 4850.
Regular Payment Plan
Pay by Regular Payment Plan (an agreed regular amount each week, fortnight or month using a plastic payment card): 0845 070 4852.
Prepayment
If you have a Prepayment Meter (a meter where you make payments to a key, by token or smartcard and then place the credit directly to your meter): 0845 070 4853.
Smell gas or detect a gas leak then please call 0800 111 999 immediately.
Working time:
Monday – Fri: 8.00am to 8.00pm
Saturday: 8.00am to 6.00pm
Phone number for dedicated help and advice from their UK-based customer service advisers:
- Small business helpline (electricity only): 0845 166 3360
- Large business helpline (electricity only): 0845 070 9494
- Gas helpline: 0845 166 3320
- Online helpline: 0845 072 3072
Npower Address:
N Power Business
Radcliffe House,
Blenheim Court
Solihull,
West Midlands,
B91 2AA
Npower Customer Services:
- Electricity: 0845 166 3360 / Gas: 0845 166 3320
- Email Npower: customer.services@npower.com
Source: www.npower.com
WHAT A FARCE – WHERE IS THIS WEBSITE WHICH SUPPOSEDLY AUTHORISES THE DUE REFUND – WHAT A PERFORMANCE – WHY CANT YOU JUST SEND A CHEQUE AS ANY BONA FIDE BUSINESS WOULD DO – THIS IS AN UTTER DISGRACE YOU DO NOT DESERVE TO SURVIVE . I SHALL CERTAINLY BE MPVING MY BUSINESS ELSEWHERE.
Dear nPower, (yr ref. 47155463745)
Yr letter (code: B/COS) invited me to contact you through this secure form, in order for me to
receive my ‘one-off payment’ of £28.93, which occurred when you over-charged me for gas
during the period 2007.
My Ac. No. was 36455174, and the service was supplied to: 14 Goodwood Mansions, Stockwell
Park Walk, London SW9 0XY.
You were supplying me with both gas and electricity from 2005 until 2009.
SKM
I have received a letter ref refund, however like so many others I cannot find the website to confirm my details on. I have never heard of a letter to take to the Post office before, why cant it just be a normal cheque I can pay into my bank.
Now I remember why I changed my supplier, the incompetence is still ongoing.
Please contact me to confirm what I am supposed to do.
Regards C sanders
I also have received a letter stating an overpayment has been made just to confirm I am still at the same address and would like my refund sent to the same address the code you sent me is 69287144917
Dear Sir/Madam
You sent me a letter regarding paying me a refund you ask for full name address details but you have no form on line to complete. This is bad management as this has now wasted my time and I will have to call you to sort this out. Why send letters out asking for information when you have not amended your website
David Oxley