Aetna navigator (www.aetna.com)

Aetna navigator is self service website for members. You can utilize Aetna Navigator for health and benefits information specific to your plan, self-service features, interactive tools and much more, after a simple registration process. The Aetna Navigator is used by Dow MAP-Plus (i.e., Aetna) participants. Seven days in week and 24 hours a day, an online member self-service is available on website. It is used for your Dow Aetna medical, dental prescription drug or flexible spending account (FSA) plans and access claims, coverage, order new medical ID cards and obtain general health information as well as access decision-support tools.

Nation’s leading diversified health care beneficial company is Aetna, is serving with information and resources to help them make better informed decisions about their health care. To utilize Aetna Navigator website you have to go to its home page and in the center, at the left side you will find the option of log in. Click on it and enter your user name, password and then click on log in.

Services of Aetna navigator:

• Medical insurance
• Dental insurance
• Health expense funds
• Vision insurance
• Medicare insurance
• Disability insurance
• Pharmacy plans and services
• Life insurance
• Student health insurance
• Pet insurance
• Behavioral and mental health
• Wellness products and discount

Aetna Navigator is gateway to the following online tools:

• DocFind®: you can search for a network doctor in your area and learn about his or her credentials and practice.
• Aetna InteliHealth®: you can search a wide variety of topics, from specific health conditions and their treatment to the latest developments in disease prevention, wellness and fitness.
• Healthwise® Knowledgebase: this tool provides information on thousands of health-related topics so that you can make better decisions about health care and treatment options.
• Price-A-Medical Procedure: for certain medical services and procedures, this tool shows how network provider fees is compared to non-network fees.
• Price-A-Drug: this tool shows your coinsurance amount and tells you whether or not a generic substitute is available.

Personal health benefits business of Aetna Navigator: At any time of the day or night Members can:

• View, download and print Explanation of Benefits (EOB) statements that show how your benefits were determined
• See who is covered under the plan
• Change your PCP
• View a summary of your medical benefits
• View your ID card online and print out a copy or request a new card, if necessary

For more information about Aetna navigator’s plan see here.

Aetna navigator website’s hours of operation are from Monday to Friday at 8.00 A.M. to 9.00 P.M. Their contact numbers are:

Main Switchboard: (863) 534-6000
Night and Weekend Emergency Service Requests: (863) 534-0360
Night and Weekend General Information Requests: Citizen Information Line (863) 534-0321
Telephone Device for the Deaf (TDD): (863) 534-0041

Source: aetna.com