Clydesdale Bank Internet Banking: User Guide

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Registered users can login on the Clydesdale Bank website at www.cbonline.co.uk to use internet banking services. Clydesdale Bank provides services like personal banking, private banking and business banking.

Clydesdale Bank is a commercial bank of Scotland and subsidiary of the National Australia Bank (NAB) Group. Clydesdale Bank offers services like personal banking, private banking and business banking. Clydesdale Bank offers internet banking services to people on its official website www.cbonline.co.uk. Through Internet Banking you can view transaction history up to last hundred days, transfer money between account, and manage direct debits and standing orders. Users can use Clydesdale Bank internet banking service after login on its website. In this article, get user guide of Clydesdale Bank Internet Banking.

Screenshot of www.cbonline.co.uk website

Customers can access to all accounts such as savings, current, credit, etc. after login procedure. You can also view your all bank transactions which you want to look. They have fantastic scheduling tool that allows you to make regular payments such as saving a little each month for a holiday or paying rent. All your payment that are already done in past, can be viewed by just one click.

The Clydesdale Bank was established during the 1838 in Glasgow. There are 255 branches of the bank across Scotland, some of the North of England and a token branch in London. The Clydesdale bank was acquired by the National Australia Bank Group in 1987. The NAB group’s other British brands include the Yorkshire Bank, National Irish Bank and Northern Bank.

The Clydesdale Bank has inclusive finance options and provides mobile financial advisers for rural areas, where branches are uneconomical. The internet banking also provides facility to pay selected bills or transfer money to other people’s accounts, order statements, re-order cheque books and pay-in books, and latest security measures for complete confidentiality.

User guide of Internet Banking:

Clydesdale Bank Internet Banking is accessible 24 hours a day 7 days a week. Internet banking service allows to view up to 100 days transaction history on your current & saving accounts. You can transfer funds between any Clydesdale Bank accounts you hold and also make payments to any outside organization or other bank within the UK. You can also order a cheque book, pay-in book and up-to-date statement. The bank has security system. Customer Number, Internet Banking password and Security Questions are means for securing your account details. So do not reveal these to anyone. If you fill that these have been revealed, then you should immediately change your password and security questions.

Through Internet Banking, credit card is easily accessed. From your credit card, transfers or payments will be treated as cash withdrawals and so charges will apply.

1. Payment of a bill:

The bill payment service is provided by Clydesdale Bank Internet Banking. Select ‘Bill payment’ from the ‘Payments menu’ which will come after login on the website.

Clydesdale Bank Internet Banking: User Guide

Then before making payment, you require to have set up the billers by clicking on ‘My biller list’ title, situated at the left-hand menu. Here you can also set up a new biller. To add a new biller, click the ‘Add biller’ button from the top right hand side of the screen, and follow the instructions.

After that click on ‘New bill payment’ on the left-hand menu and select the account you want to pay the bill from. Then choose your biller from the drop-down menu and click the Next button. On this page enter your reference number, amount and the date you want the payment to happen on, and click the Next button. At last, you confirm your payment by entering your Internet Banking password.

2. Transfer your funds:

If you want to transfer your funds, then select ‘Funds transfer’ from the ‘Payments menu’. Then set up your payee for fund transfer from ‘My payee list,’ which is seen at the left-hand menu. You can also add new payee by selecting ‘Add payee’ button at the top right hand side of the screen, and fill in the payee’s name and account details. Click on ‘New funds transfer’ from the left-hand menu to choose your payee and then select the account you want to transfer the money. In the next step enter the amount, reference (statement reference or payment description), remitter name (your name) and the date you want the transfer to happen on and click on the Next button. Lastly conform your transfer is correct or not by clicking on the ‘Submit’ button and also enter your Internet Banking password, if the transfer is to one of your linked accounts.

3. Manage your standing orders:

Standing orders is the means to arrange regular payments to companies and other people and recurring transfers between your accounts. You can see lists and details of all your Standing orders, set up new Standing orders, cancel or amend Standing orders through this service.

View your Standing orders: For viewing your Standing orders, click on ‘Standing order’ from the ‘Payments menu’. Select an account and you will be accessible with a list of all your current Standing orders, showing who they are payable to, their frequency, amount and next payment date. When you want to view more details about each Standing order, just click on the beneficiary.
Amend an existing Standing order: If you want to amend your existing Standing order, then select the beneficiary that you want to amend from the Standing orders screen. Then select ‘Modify’ from the Standing order details and choose the biller or payee that the payments are made to, or enter their sort code and account number, then enter the amount to pay each time and their reference number, dates and frequency that the payment should happen on. Confirm the amendment by entering your Internet Banking password, and click on the Submit button.
Cancel an existing Standing order: If you want to cancel an existing Standing order, then select ‘Cancel’ on your list of Standing orders or from Standing order details then confirm the cancellation by entering your Internet Banking password, and clicking the Submit button. Remember that once a Standing order has been cancelled it will continue to appear on your list for 3 months. This period is not determined by Internet Banking and it is a Bank standard.
To set up a new Standing order: You can also set up a new Standing order. Select ‘New standing order’ on the left-hand menu. After that choose the account you want to pay the money from, then provide details of who you want to pay the money to either:
- Select your biller from the ‘My biller list’ (for payment of everyday bills to utility companies, credit cards, the government, charities, etc), or
- Select your payee from the ‘My payee list’ (for transfers to, for example, friends or family), or
- Enter the sort code and account number of the person which you want to transfer.
- Then enter the payment amounts, reference, dates and frequency you want payments to happen on and click the Next button.
- Check that your instructions are correct, and confirm the Standing order by entering your Internet Banking password and click on the Submit button.

4. Manage your direct debits:

Clydesdale bank also serves direct debits service. You can use this service as a way of paying regular bills that differ in amount each time. So you can view lists and details of Direct debits set up on your accounts, and cancel existing Direct debits.

To view your Direct debits: From the ‘Payments menu’ select ‘Direct debit’ so you will be presented with a list of all your current Direct debits, showing who they are payable to (the ‘originator’, the last reference number, the last time they were debited from your account, and the last amount). If you want to view more details about each Direct debit, then select the originator name.
To cancel a Direct debit: Select the ‘Cancel direct debit’ button on the ‘Direct debits detail’ screen or ‘Cancel’ on the Direct debit list screen. Then confirm the cancellation by entering your Internet Banking password and clicking the ‘Submit’ button. Cancellation of a Direct debit must be carried out within the notification period. Remember that once a Direct debit has been cancelled it will continue to appear in your list for 13 months. This period is not determined by Internet Banking and it is a Bank standard.

Online assist: Internet Banking also includes extensive help option which explains every feature. When you are using Internet Banking and you want to access help, just select the ‘Help’ link located on the top of every screen.

How to register?

If you want to get Internet services, then you need to register at official website of the Clydesdale bank. Thus click on Register tab from top side of the homepage under Internet banking title. You can register as personal customer, private customers, and businesses with turnover under £1m. So select any one out of three options which you want. Then you can see for link and select any one which matches your current status. Then follow the instructions provided there. When you register for Internet Banking, you will also start the procedure of register for Telephone Banking.

Screenshot of the registration page of Clydesdale bank Internet banking

You can receive One Time Password in alphabetic and numeric characters in your Internet Banking welcome letter by post, which is located on the bottom right hand side of the letter. Letters must be input as UPPERCASE, numbers are identified by an underline. You require the following details:

Your 10 digit customer number which beginning with ’10′. If you are a Nominated User, then you will have your own customer number, beginning ’90′.
Your 4 digit Access Code number
Your 6 digit sort code
Your 8 digit account number

Then enter One Time Password correctly so you will be invited to change it to a password of your choice. Your customer number is a ten digit number beginning ’10′, which will be shown in your Internet Banking welcome letter. This number is unique for you. You will require this number when you register for Internet Banking, after then every time you log on to Internet Banking.

In the next step you will be required to enter your new 6 to 16 digit Password and then confirm your new Password by re-entering your new password.

If you get error in your registration process then check ten-digit customer number, four-digit Access Code number, six-digit Sort Code, and eight-digit Account Number, which are entered correctly or not. After completion of your first stage of registration, Bank will post you a One Time Password that allows you to continue to the second stage of registration.

Login for Internet banking:

Screenshot of login page of Clydesdale bank Internet banking

To login for internet banking click on Login tab this is located on the top side of the homepage and select Internet Banking link. Then click on Login for Internet Banking button. For login you require your ten digit customer number, your password, the answer to one of the three randomly generated security questions you have completed. If you have forgotten your Internet Banking password, then contact the Internet Banking helpdesk.

Helpdesk of Internet Banking:

Clydesdale Bank Internet banking helpdesk advisors are available weekdays 8:00 A.M. to 10:00 P.M. and weekends 9:00 A.M. to 6:00 P.M.