HSBC Australia Internet Banking: User Guide

HSBC is one of the largest banking and financial services organizations in the world. HSBC was established in 1965 as HSBC Finance Company Limited. It is headquartered in London. In 1986, HSBC Bank Australia Limited was granted a banking license. Some 8000 properties in 88 countries and territories in Europe, Asia-Pacific, the Middle East, North America and Latin America are comprised in international network of HSBC. It is a part of the worldwide HSBC Group and fully owned subsidiary of The Hongkong and Shanghai Banking Corporation Limited.

Screenshot of home page of www.hsbc.com.au:

In 121 countries and territories, shares in HSBC Holdings plc are held by over 220,000 shareholders with listings on the London, Hong Kong, New York, Paris and Bermuda stock exchanges. A leading international bank in Australia, HSBC Bank Australia is offering a full range of banking products and services to the retail, commercial, corporate and institutional sectors. In the form of American Depositary Receipts, the shares are traded on the New York Stock Exchange.

A comprehensive range of financial services are provided by HSBC to more than 100 million customers through four customer groups and global businesses: Personal Financial Services (including consumer finance); Commercial Banking; Global Banking and Markets; and Private Banking. Through a network of 25 branches as well as via direct channels, a full range of financial services are offered by HSBC Bank Australia. On 20 April 2010 the 25th HSBC branch was opened in North Sydney by the Hon. Joe Hockey, Member for North Sydney and Shadow Treasurer.

At HSBC official website www.hsbc.com.au, you will see navigation like home, personal banking, HSBC premier, commercial, corporate, business and commercial, global banking and markets, about HSBC, careers, locate us, contact us, and site map at the top of home page. You can also see the latest news and offers, and get information about its services at the home page. If you want to search something you can search that in search option.

Services and features of HSBC internet banking:

HSBC provides a full range of banking services, including home loans, credit cards, everyday banking and deposit accounts and more. Internet banking is a simple, fast and secure way by which you can save time and money by managing your accounts online. It provides a faster, more cost effective way to manage your finances, anytime, anywhere. Features are:

• Check your account balances
• View your recent transactions (including 90 days of transaction history)
• Transfer funds to almost any bank account (in Australia and overseas)
• Pay Bills using BPAY to over 15,000 organisations (You can schedule a BPAY payment up to 18 months in advance)
• Change your personal details
• Change your Internet Banking Password
• Request a new Phone Banking Access Code
• Check interest rates and foreign currency rates
• Order past statements
• Set-up forward dated instructions for money transfers and bill payments
• Manage your limits for money transfers and bill payments
• Save transfer details for regular payments
• Set up and manage Term Deposit instructions
• Stop cheque payments

Internet Banking:

Enjoy fast and secure access to your business accounts 24 hours a day, 7 days a week. From the comfort of your desk, take care of your everyday banking. With your business accounts at your fingertips, it is easy to pay bills, check balances, view transactions, transfer funds, order statements and more.

How to register for internet Banking at www.hsbc.com.au:

If you have an account with HSBC, then getting started with Internet Banking is quick and easy. To apply for Internet Banking, complete the Internet/Phone Banking Service Application accounts at www.hsbc.com.au/serviceforms. You will need a Personal Banking Number (PBN) and Access Code to register for Internet Banking online. If you already have these details, simply visit www.hsbc.com.au and click on the “Register” button under “Online Services” in the right hand side box. Make sure you have your PBN and Access Code handy. You will then be requested to set-up a personalized Username and Password which you will use every time you logon.

If you are existing customer at www.hsbc.com.au and you do not have PBN or access code, then Visit your local HSBC branch to be set up immediately or Download and complete the application form, Once your form is completed and submitted, your PBN will be mailed to you. Once you receive your PBN call 1300 308 008, select option 1 and follow the prompts to set up an Access Code. You will then be ready to register for Internet Banking by simply following the 4 steps outlined below.

• Visit the HSBC home page and click on the “Register” button under “Online Services” in the right hand side box (make sure you have your PBN and Access Code handy)
• Enter your PBN and Access Code
• Set-up a personalised Username and Password
• Once you have done steps 1-3, an Online Security Device will be mailed to you.

If you already have received your Device from a branch, you will need to activate it online.

New customers can register at Internet banking by simply downloading and completing the application form at www.hsbc.com.au/serviceforms. You will then be mailed the details you need to access Internet Banking.

Types of Internet banking:

Internet banking is of two types such as personal banking and business banking. Personal banking is for individual and business banking is for use of business in which more than one users (company owners, if company is running with multiple users) can access one account.

Personal Banking:

For accessing personal banking account, visit www.hsbc.com.au and click on personal banking option then click on “log on” option. Enter your Personal Banking Number (PBN) (which is of 10 digit) and your Access Code (which is of 6 digit) then click on “continue” option.

Business banking:

HSBC’s Business Internet Banking is fast and secure access to your business accounts 24 hours a day, 7 days a week. From the comfort of your desk, take care of your everyday banking. With your business accounts at your fingertips, it is easy to pay bills, check balances, view transactions, transfer funds, order statements and more. To apply for Business Internet Banking, simply follow the steps below.

• Complete the Internet/Phone Banking Service Application – Business Accounts form at www.hsbc.com.au/serviceforms. If your accounts are accessed on the Business Internet Banking Service and governed by the Corporate Banking Deposit Accounts Product Disclosure Statement, please contact your relationship manager to obtain the Internet Banking Application Form Corporate Accounts.
• Nominate at least 1 Business Administrator who will access business accounts and set up Users. If applying for Dual authorization administration control which is only available if your accounts are accessed on the Business Internet Banking, then 2 Business Administrators are required. Service is governed by the Corporate Banking Deposit Accounts Product Disclosure Statement.
• Nominate the Business and Business Administrator’s limits for Business Internet Banking. The Business Administrator’s Personal Banking Number (PBN), Personal Identifcation Number (PIN), and Online Security Device will be mailed to the Business Administrator’s nominated address.

Note: For more information on Business Administrators, refer to the Business Administrators and Users section on page 6.

Register for Business Internet Banking:

Once the Business Administrator has received their PBN, PIN, and Online Security Device, they are ready to register for business internet banking:

The Business Administrator will need to visit www.hsbc.com.au, click on Register, and register for business internet banking. Enter the business Administrator’s PBN and PIN. Set up a Username and Password, read and accept the business internet banking product disclosure statement.

Logon to Business Internet Banking:

Business administrator can logon to business internet banking immediately after registering.

The Business Administrator will need to go to www.hsbc.com.au, click on Logon option. Enter the Business Administrator’s personalized Username and Password. Activate the Online Security Device by following the simple prompts. The Business Administrator should have ‘Input and Enquiry only’ access to log on.

1. By don blanco at 15th August, 2010

   FROM THE DESK OF MR.don blanco.
   AUDITING AND ACCOUNTANT DEPARTMENT.
   INTERNATIONAL COMMERCIAL BANK.
   GHANA LIMITED.

   Urgent Attention Friend,

   I have a proposal for you – this however is not mandatory nor will I in any manner compel you to honour against your will, My name is Mr.don blanco Iam the regional Branch bank manager of the International Commercial Bank Ghana Ltd. I am a Ghanaian married with four kids. I am writing to solicit your assistance in the transfer of $ 9,500,000 Million United States dollars , i have crafted out of our banks profit books and records.This fund is the excess of what my branch in which am a manager of the auditing and accountant department made as a profit during the 2009 financial year. I have already submitted annual report for that year to our head office and i can assure you they do not know and will never know of this excess.

   I have since,lodged this amount of $9,500,000 Million United States dollars into a suspense Coded account without a beneficiary (anonymous) to avoid trace.As an officer of the bank, I cannot be directly connected to this money thus I am compelled to request for your assistance to receive this money into your bank account on my behalf I intend to part 30% of this fund to you while 70% shall be for me. I need to stress that there are practically no risk involved in this. It’s going to be a legal bank-to-bank transfer or a cash delivery arrangement. To make this a reality, i need you to stand as the original depositor of this fund so that the fund can be transferred to your nominated account. If you accept this offer, I will appreciate your urgent response so that we can proceed immediately.

   I Expect your urgent response if you can handle this project.
   send a mail for confirmation.

   Respectfully yours,
   Don blanco